Julie (sister of Nina), Spinal Injury client

As with many other families who experience loss of a loved one, we were devastated when we suddenly and traumatically lost my sister, following her many years of pain and suffering.  At such a traumatic time in our lives, and with the ongoing effects of our loss, we found the team at Bolt Burdon Kemp to have the empathy and warmth that made such a legal process bearable.  They were in contact regularly, at appropriate times, to keep us informed about any developments or simply to let us know what they were doing.  Throughout our journey with Bolt Burdon Kemp we felt supported by them.  They handled situations with sensitivity when they had to give us difficult information.  At all times they were professional but we did not feel we were dealing with a large, distant, corporate organisation, but with individuals who cared about us and the impact events had on us.  We would not hesitate to recommend the team.  Throughout the process, all members have shown professionalism, excellent communication and efficiency.  The medical and legal experts chosen by Bolt Burdon Kemp are highly skilled, knowledgeable and professional.  My sister’s medical history was complex and Bolt Burdon Kemp were painstakingly thorough in their approach.  As circumstances would have it, due to a path taken, unwittingly, by my sister many years before and although we had a strong case, the law did not allow us to proceed.  The Bolt Burdon Kemp team continued to ensure that we had all the information and support we needed so that we are now enabled to pursue different paths in order to obtain an outcome in the future that will allow us some peace.