Testimonials

Kathleen is excellent - a lovely person that I would not hesitate to recommend to others.  If I needed a solicitor in the future I would use her again.  Without Kathleen’s help and expertise I would not have received such a good settlement.

We love Rebecca, she is hands down one of the best people I have ever met - she knows exactly what she is doing.  Rebecca is one of our heroes, compassionate & understanding.  She was really fantastic and I have nothing but good things to say about Bolt Burdon Kemp.

I was trying to buy my council house during this process and would have lost it if Joseph had not gone above and beyond to secure an interim payment I could use as a deposit.  The service was great, I could not have asked for better.  Joseph was compassionate, understanding, efficient, kind, polite, articulate, professional and dedicated.  He went over and above for me at a very difficult time.

I want to particularly mention Charlotte and tell her that I am so grateful for everything, for putting up with me and for her patience and kindness.  She was excellent.

I was very happy with the firm and everyone I dealt with.  Ahmed, Gaggan and Charlotte treated me, at all times, with understanding and kindness and reassured me whenever I needed it.  They held my hand and explained everything to me at every step.

I’m very happy with the lengths that Felicity went to for me and the service that she gave me.  Everything was perfect and she was fantastic.  I’m over the moon with everything she has done.

I was so happy with the service given to me by Rebecca.  The help and support I received from her and the firm in general not only saved my life but changed it for the better.  I never felt I was “just another case”.  Everyone I came into contact with was superb.

After a fall in 2014, my Father went 6 months with a undetected broken neck.  Sadly he is now disabled; unable to walk, dress or wash himself.  With their empathy, professionalism and hard work, BBK have improved my father’s quality of life.

Jessica was the first person I talked to about my situation and the first one to believe me, that was priceless for me.  I got on so well with her, she was great.  From the moment I met her I trusted her and knew she would sort this for me.  I really rate her as a solicitor and wanted to say thanks for all her help.  I also want Jess to know I was sensible and bought a car of my very own with the money I received in compensation, I didn’t waste it.  I never thought I would ever get to a stage where I could buy a nice car and Jess made this happen for me.

Zahra was exceptional, very understanding and kind.

I felt that Hannah always had my best interests at heart – she was very thorough and always kept me updated.  I am really happy with the outcome.

Zahra was fantastic, she was so nice to me.  I am so happy with how my case was handled, I can’t fault the service – First Class.

Joseph was great, he always explained everything and was really understanding, helpful and kind.  I just want to say a BIG thank you for everything he did for me. Brilliant.  12 out of 10!

Siobhan was outstanding, she was always available and I never felt like I was a burden.  She explained everything clearly and fully and she was always realistic with me, which I very much appreciated.  She was knowledgeable, instilled confidence and was incredibly kind and supportive.  I never felt alone and she took the burden of grief and trauma off my shoulders.  The service was exemplary.   I was worried when I started this process that no one would be able to understand what I had been through but I was left feeling that every single person I was in touch with fully understood me and my position.  The settlement allowed me to settle my debts and live my life.

We were so happy with the service from everyone in the team and really pleased with the result.  Everyone was so nice even though it was not an easy case.  Josh and Ben were the best.  Any problems were dealt with really well, it was stressful but they made it all ok for us.

Victoria was very professional, she was the stand out character in the whole thing.  She answered any questions I had quickly and thoroughly.  I couldn’t fault the service.

Gaggan was great and the whole team were amazing.  I felt that everything was handled very professionally at all times and everyone was very supportive.  My expectations were managed well and I was never given any false hope of what could be achieved.  Every time a thought popped into my head about what was going on, I would receive a call or email that day, almost telepathic.  At no point did I feel let down or pushed.  The way in which my case was handled was perfect, I was impressed with everyone I dealt with.

The service was First Class, I have no complaints at all. Emma, and Selina were really good.  They kept me up to date.

Emily was fantastic, she was very thorough and was always looking at all angles to get justice for me.  I felt really positive about the firm in general.  I felt the management of the firm was excellent during these COVID times.  There was regular communication and updates sent to me particularly regarding fees.  I could not fault Bolt Burdon Kemp in this difficult time for all. Dealing with Bolt Burdon Kemp has allowed me to reflect on how little my previous firm did and how ineffective they were compared to BBK.  I am very grateful to the firm for taking it on for me and I feel that their motives were genuine to proceed on my behalf.

As with many other families who experience loss of a loved one, we were devastated when we suddenly and traumatically lost my sister, following her many years of pain and suffering.  At such a traumatic time in our lives, and with the ongoing effects of our loss, we found the team at Bolt Burdon Kemp to have the empathy and warmth that made such a legal process bearable.  They were in contact regularly, at appropriate times, to keep us informed about any developments or simply to let us know what they were doing.  Throughout our journey with Bolt Burdon Kemp we felt supported by them.  They handled situations with sensitivity when they had to give us difficult information.  At all times they were professional but we did not feel we were dealing with a large, distant, corporate organisation, but with individuals who cared about us and the impact events had on us.  We would not hesitate to recommend the team.  Throughout the process, all members have shown professionalism, excellent communication and efficiency.  The medical and legal experts chosen by Bolt Burdon Kemp are highly skilled, knowledgeable and professional.  My sister's medical history was complex and Bolt Burdon Kemp were painstakingly thorough in their approach.  As circumstances would have it, due to a path taken, unwittingly, by my sister many years before and although we had a strong case, the law did not allow us to proceed.  The Bolt Burdon Kemp team continued to ensure that we had all the information and support we needed so that we are now enabled to pursue different paths in order to obtain an outcome in the future that will allow us some peace.